Payment and dispatch
The following terms and conditions apply:
The products are delivered to the following countries:
Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Dem. Rep., Congo - Rep., Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East TimorEcuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia,Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall IslandsMauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Korea, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, South SudanSpain, Sri Lanka, St. Lucia, St. Vincent and the Grenadines, Sudan, Suriname, Swaziland, Sweden, Switzerland,Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States of America, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe
Dispatch costs (inclusive of legally applicable VAT)
Beginning July 1st, German Post / DHL changed dimensions for shipment of goods and increased costs espc. for international shipments immensly, sorry for that.
We are still searching for altrernatives and ways to have shipments affordable for everyone but many retailers who have already struggled to remain afloat during the pandemic face the same problem.
Deliveries within Germany:
We charge lump sum shipping costs, depending on weight per order
From a order value of 80,00 € onwards, we deliver shipments free of cost.
For shippings over 31,5 kg and with an order value less than 80,00 €, we split the order into multiple shippings.
Deliveries to foreign countries:
The freight costs abroad can be easily shown during your order in the shopping cart. They vary depending on the transporter, as well as their size and weight, from country to country.
You can find a complete overview as well here: https://www.contra-net.com/download/Versandkosten.pdf
Austria, Belgium, Czech Republic, Denmark, France, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Switzerland
Andorra, Hungary, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom of Great Britain and Northern Ireland, Vatican City
Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, CyprusEstonia, Finland, Greece, Iceland, Ireland, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Portugal, Romania, Serbia, Ukraine
Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation,Tunisia, Turkey
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Canada, China, East Timor, India, Indonesia,Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Papua New Guinea, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, United States of America, Uzbekistan, Vietnam, Yemen
Angola, Antigua and Barbuda, Argentina, Australia, Bahamas, Barbados, Belize, Benin, Bolivia,Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Chile, Colombia, Comoros, Congo - Dem. Rep., Congo - Rep., Costa Rica, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador,Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Ivory Coast, Jamaica,Kenya, Kiribati, Lesotho, Liberia, Madagascar,Malawi, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Mozambique, Namibia, Nauru, New Zealand, Nicaragua, Niger, Nigeria,Palau, Panama, Paraguay, Peru, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, South Sudan, Sudan, Suriname, Swaziland, Tanzania, Togo,Tonga, Trinidad and Tobago, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Zambia, Zimbabwe
For shippings over 31,5 kg we split the order into multiple shippings.
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 4 days, for deliveries abroad within 5 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.
- Payment in cash at the time of collection
- Prepayment via transfer
- Cash on delivery (only Germany plus COD charges 4 €)
- Payment via PayPal (credit card)
- Payment via PayPal Express
Our bank account:
Bank InformationAccount owner: Ronny Hecht
Account: 510 705 3800
Bank number: 86095484
Bank name: Volks- und Raiffeisenbank Muldental e.G.
IBAN: DE45 8609 5484 5107 0538 00
In case of questions, please contact us at the contact details mentioned in the Legal Notice.